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AFTER-SALE SERVICE

After-sale Service

After-sales Service Process

The customer reports repairs → The company receives feedback problems → The technical department analyzes the problem and makes a general solution → If the telephone communication fails to resolve the problem, the company arranges the after-sales staff to go to the customer's factory. ) Arrive at the customer's factory → after-sales personnel return to the company to fill out records in the product after-sales management system → if the first time the master can not solve the problem in a timely manner, re-arrange the after-sale master home service → solve the problem database

Service Area

All customers who have purchased equipment in our company, whether within the warranty period or not, are within the scope of our service. Our company strives to provide the most timely and effective service. The equipment of other manufacturers in the prospective customer's factory is faulty. Our company will also assist in the repair within the scope of our capabilities.